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ETM Leadership Team


CTM Board

CTM Board

CTM Board

CTM Board

CTM Board

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.

Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Fiona Batten

Director of Operations AU/NZ

Fiona brings over 20 years’ experience in operations, sales, marketing and change management and is an accomplished commercial leader with deep expertise in travel, tourism, and event management.

As a leader of people and business, Fiona’s passion and focus on the development and progression of her staff is one of the greatest privileges of her work. Fiona’s general management experience ensures we continue to drive our business to operational excellence and provide our customers with a seamless experience and return on their purpose

Bennett Lansley

Business Solutions – Technology

Since joining ETM in 2015, Bennett has overseen the development of ETM’s technology platforms, streamlining our processes and providing our clients with best practice services and innovative technology solutions. His focus on strategic account management and finding creative solutions ensures we are able to meet all of our clients’ various needs.

Prior to joining ETM, Bennett was working in an operational role. Having run events for a number of years, Bennett’s hands-on experience in operations has made him a ‘jack of all trades’. In particular, his experience and interests are in technology and innovation.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie Pherous was employed by Arthur Andersen, now Ernst & Young, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

 

Laura Ruffles

Executive Director, Global COO

Director since December 2015

Laura Ruffles is CTM’s Global Chief Operating Officer and, in late 2015, was appointed an Executive Director in recognition of her leadership contribution. She has significant local, regional and global industry experience and, in a career of more than 20 years, has led teams across sales, account management, operations and technology. Laura Ruffles is responsible for all aspects of CTM’s business performance. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Federation of Travel Agents.

Cale Bennett

Global Chief Financial Officer

Cale Bennett joined CTM in August 2019, before becoming Global CFO in March 2021. Prior to joining CTM, Cale held senior finance roles in ASX-listed entities in the banking, entertainment, and transportation industries. Cale’s corporate background includes five years spent as Group Treasurer of an ASX-100 company, driving a commercial approach that resulted in significant financial outcomes. A strong interest in technology has also led Cale to both co-found and advise start-ups in the fintech industry.

Cale holds a Bachelor of International Finance, Graduate Diploma in Applied Finance and Investment, and Master of Business Administration qualification. Cale is a Fellow of CPA Australia.

Anne Tucker

Global Chief Legal Officer & Company Secretary

Anne Tucker joined CTM in September 2019 as Global Chief Legal Officer & Company Secretary. Anne is an experienced corporate lawyer and company secretary with extensive experience in corporate governance, regulatory engagement and merger and acquisition activity.

Anne has most recently been a consultant providing legal and related advisory services to clients in the gambling and entertainment sector. Anne has also held various legal and compliance roles over a 12 year period with Tatts Group Limited, including the position of General Counsel & Company Secretary, and prior to this worked as a lawyer in both private practice and government roles.

Anne holds both Bachelor of Commerce and Bachelor of Laws (Hons) qualifications, as well as a Graduate Diploma in Applied Corporate Governance. Anne is a member of the Governance Institute of Australia.

Andrea Joseph

Chief People Works Officer

Andrea is an experienced professional with a proven track record in developing successful solutions and delivering outcomes across all aspects of Human Resources.
A highly skilled leader and project manager, Andrea designed and delivered a Leadership Cultural Change initiative at Suncorp before joining CTM in 2012 to lead CTM’s people functions. As Chief People Works Officer, Andrea is responsible for attracting, developing, and retaining talent who deliver great customer service, and valuable innovative solutions for our clients. Andrea’s role also ensures global accountability in delivering CTM’s shared vision of on-demand flexible learning and high performance coaching to ensure continuous personnel development; such as CTM’s High Performance (HiPo) program. In addition to a Bachelor of Commerce majoring in HR and IR, Andrea is also an Accredited Level 2 Executive Coach. Andrea is also responsible, in AU/NZ, for HR, ICT, Health and Safety, and Facilities.

Paul Healy

Global Head of Information Systems and Security

Paul Healy joined CTM in 2008, firstly as the ANZ IT Manager, later moving to lead Group IT operations, before taking on a Global management role in May 2016. Over this period he has been responsible for ensuring CTM’s global computing, communications and security infrastructure has maintained pace with the company’s rapid growth. Paul is also responsible for coordinating CTM’s global cloud infrastructure, cybersecurity, privacy and compliance programs, as well as managing CTM’s Business Intelligence and analytics platforms.
Paul is a highly experienced IT professional with over 15 years of IT management experience across various industries. He has led teams across various IT disciplines including infrastructure management, software development, ERP and support services.
Paul holds a Masters’ degree in Information Technology majoring in Enterprise Systems from QUT, and is certified in both Project Management and Business Analysis. He is an Associate Member of the Australian Computing Society.

Scott Ward

Global Head of Partnerships

Scott joined CTM’s Queensland office as the Head of Client Management in 2011 and quickly established himself as someone dedicated to delivering results that were both positive and provided a real impact.
This saw him join the General Manager Succession Plan after his first year with the business and move in to the GM role for Victoria in mid-2013.
In 2017 Scott moved into the role of Global Head of Partnerships. With a focus on technology-based innovation, this position is responsible for aligning efficiencies and optimising partnerships across CTM’s global business.
Before joining CTM, Scott held various roles in the travel industry including the Australian National Sales Manager for one of the largest travel technology companies globally. He has brought this technical knowledge of best-in-market processes to enhance the alignment of solutions offered to CTM’s clients.
With over 15 years’ worth of experience in the travel industry, Scott has an excellent overall understanding of the intricacies of travel and travel management and the most effective ways of applying these to achieve optimal outcomes.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 15 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines.

Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

During her time at Corporate Travel Management, Annabel has worked across global growth strategy and entry into the ASX, including a highly successful IPO and the acquisition and rebranding of a number of international companies.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM), an Associate Member of the Australian Marketing Institute (AMI), and sits on the AMI Industry Advisory Group.

Michael Kubasik

Global Chief Technology Officer

Mike Kubasik was appointed to Global Chief Technology Officer following the announcement of CTM’s acquisition of Travel and Transport in late 2020.

Mike has more than 25 years of industry experience and 20 years of executive technology leadership. Having joined Travel and Transport in 1993, Mike has held critical positions with increasing strategic leadership responsibilities, eventually being named Executive Vice President, Chief Information Officer and Director of Travel and Transport in 2012. His collaborative leadership style, extensive industry insight, customer-centricity and commitment to pushing the boundaries of innovation enables CTM to maintain its reputation as a global leader in travel technology solutions.

Mike holds a number of travel and technology advisory board positions, helping drive solutions, advancements and technology strategies for the industry. Additionally, Mike works with many technology start-ups, and is involved in a number of philanthropic and charity causes in his personal time.

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.
Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Ewen Crouch AM

Chairman

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a non-executive director of BlueScope Steel Limited (since March 2013).  He is a Fellow of the Australian Institute of Company Directors and a member of its Law Committee and a director of Jawun. He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a director of Sydney Symphony Orchestra from 2009 – 2020 and as a non-executive director of Westpac Banking Corporation from 2013 to 2019.

Ewen Crouch was appointed as Chairman on 25 March 2019.

 

 

Sophie Mitchell

Independent Non-Executive Director

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans Corporate and, prior to this, she was Morgans Head of Research.

Sophie now concentrates on her Board roles and is a Non-Executive Director of ASX-listed Flagship Investments Limited and Chairman of Apollo Tourism & Leisure Limited. She is also a Non-Executive Director of Morgans Holdings (Australia) Limited and the Morgans Foundation Limited, a Board member for the Australia Council for the Arts and Chairman of Australian Super’s Queensland Advisory Council.

She was a Non-Executive Director of Silver Chef Limited (September 2011 – December 2019) and a member of the Australian Government Takeovers Panel between 2009 and 2018.

 

Jon Brett

Independent Non-Executive Director

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity, and a non-executive director of Mobilicom Limited. His former directorships include Godfreys Group Limited, The Pas Group Limited and the chairman of Indoor Skydive Australia Group Limited.  Jon was also one of the first non-executive directors at Vocus Group, where he served for over a decade.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie Pherous was employed by Arthur Andersen, now Ernst & Young, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

 

Laura Ruffles

Executive Director, Global COO

Director since December 2015

Laura Ruffles is CTM’s Global Chief Operating Officer and, in late 2015, was appointed an Executive Director in recognition of her leadership contribution. She has significant local, regional and global industry experience and, in a career of more than 20 years, has led teams across sales, account management, operations and technology. Laura Ruffles is responsible for all aspects of CTM’s business performance. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Federation of Travel Agents.